Why Can’t I Update My Email Address on Sandboxx If I Use Apple ID?
If you created your Sandboxx account using Apple ID, specific limitations are in place concerning email addresses. This article explains why these restrictions exist, how they affect you, and what you should know about using Apple ID for your login.
Understanding Apple ID and Hidden Emails
When you sign up for an account using Apple ID, Apple allows you to hide your actual email address. Instead, Apple generates a proxy email address ("hidden email") that forwards messages to your real email account. While this promotes privacy, it introduces certain challenges.
Implications of Using Apple ID with Sandboxx
If an Apple-generated hidden email is associated with your Sandboxx account, all notifications and updates are directed to that proxy email. You may not receive these messages if you don’t actively check the Apple-generated email linked to your ID.
Additionally, the email address associated with your account cannot be changed manually within Sandboxx. This restriction is due to the way Apple ID integrates with third-party apps, where Apple itself manages your authentication and email configuration.
Why Email Addresses Cannot Be Updated
For accounts created with Apple verification:
Hidden email addresses generated by Apple cannot be updated to a different email.
Sandboxx does not have the ability to modify email addresses linked to Apple ID accounts. This is a system-wide limitation governed by Apple’s authentication protocols.
What to Do If You Encounter Issues
While email-related changes are restricted for Apple ID-linked accounts, you can consider the following:
Ensure that the proxy email address Apple generated is accessible and actively monitored.
For a different email to be associated with your Sandboxx account, consider creating a new account without using Apple ID. Note that this may impact access to some historical data.
Reach out to Sandboxx support for additional assistance if you are unsure about your options.
Conclusion
Using Apple ID with Sandboxx enhances privacy but limits how email addresses are managed within the app. These restrictions stem from Apple’s authentication design and cannot be overridden by Sandboxx. By understanding these limitations and monitoring your generated email address, you can ensure smoother communication and updates.