How do weekly updates on Sandboxx work, and what should I do if they’re delayed?
Overview of Weekly Updates
Weekly updates on Sandboxx are designed to match the official training schedule of your recruit. Here’s how it works:
Unlock Schedule: Updates generally unlock every Sunday, with each new weekly update corresponding to your recruit's training timeline. For example, if your recruit is completing Week 2 of training, Week 3's update will unlock the following Sunday.
Official Training Timeline: Updates are released in sync with the unit’s official training schedule rather than your recruit’s arrival date at training or the date you sent letters. This ensures that all updates align with the training unit's calendar.
Receiving Week vs. Week 1
Many users wonder how the receiving week, also known as 'zero week,' fits into the schedule of updates. Here’s the breakdown:
Receiving week is combined with Week 1 into a single update. While recruits experience the receiving period and official training Week 1, Sandboxx merges these into one comprehensive weekly update. This means you’ll see 12 standalone updates following the combined receiving/Week 1 update.
Week 1 officially starts after the receiving week concludes, so the countdown for your weekly updates begins at the end of receiving week.
Troubleshooting Delayed Weekly Updates
If you do not see the latest weekly update as expected, here are some steps and reasons to consider:
Check the Training Timeline: Verify that the next week of your recruit’s training has officially started. Updates unlock according to the official Sunday schedule or when that week begins for the unit.
System Delays: Occasionally, there may be short system delays between when new content is scheduled to unlock and when it becomes available. Most delays resolve automatically within a day.
Synchronization with Unit: Updates are connected to the unit's training calendar. For instance, if the unit's timeline indicates Week 3, Week 4 updates won’t unlock until the timeline progresses. This is done to ensure that displayed graduation and training dates remain accurate.
What to Do if Delays Persist
Typically, delays fix themselves after the scheduled unlock time (Sunday). However, if the update remains unavailable after the start of the new week, you may need assistance. Please reach out to the Customer Happiness Team for further assistance.
Conclusions and Key Takeaways
Weekly updates are structured in sync with your recruit’s official training unit schedule, unlocking on Sundays.
The receiving week is merged into Week 1, and subsequent updates reflect the 12-week training timeline.
Occasional delays in updates are typically auto-resolved, but troubleshooting steps can resolve persistent issues.
For more information, feel free to reach out to the Sandboxx support team!