As parents, family, and friends of a current or future service member facing the biggest challenge of their life, we know how important it is for you to stay connected with your new recruit throughout boot camp, deployments and beyond.

With a few taps on your phone, your personal image and message are converted into a physical letter. Your letter is then printed and shipped to your hero’s base, just in time for mail call. Sending letters to basic training has never been so quick or easy!

At Sandboxx, we employ a consistent “5-Check” process for each Letter that we send to ensure that the words you type and the pictures you take get delivered to your loved one worry-free.

Here’s what you should expect the next time you use Sandboxx to send a Letter to your recruit or service member.

STEP 1: Drafting Your Letter

The Sandboxx app makes it as easy and convenient as possible to send a Letter from the palm of your hand, wherever you may be.

First, you’ll want to open the Sandboxx app. Then, tap”Compose Letter”, and begin writing your message.

After you confirm that your letter order is good to go, just tap Send. Once you send your letter, it will be processed at our printing facility the same day if your order is completed before 4:30 pm ET, Monday-Friday.

If you’re sending a letter to one of the bases to which offer overnight shipping, you’ll be able to track the status of your letter in our mobile app as soon as you tap “Send”.

STEP 2: Receiving

As soon as you send your letter via the Sandboxx app, we verify the recipient’s address and correct any potential errors.

STEPS 3 & 4: Processing and Shipping

After each letter is printed, we then use a machine that applies over 3,000 pounds of force to fold and seal it. Then, we sort it by company for the Marines and Army, flight for the Air Force, or ship for the Navy.

This marks our third check of the day, and allows us to ensure that each base is able to quickly distribute the Letters upon delivery.

STEP 5: Delivery

After we complete our last letter print of the day at 4:30PM Eastern time, we check over the Letters to ensure each Letter is shipped to the correct destination.

Each box of 1,000 letters is double-sealed and then dropped off at FedEx, our trusted shipping partner that makes sure these important packages arrive at each base the following day.

Please note that a letter with the delivery status of “Delivered” does not mean that your letter has reached your recruit’s hands, but rather that your letter has reached the mailroom on base and is waiting to be distributed to your recruit.

Did this answer your question?