Referral Program FAQ
Janelle avatar
Written by Janelle
Updated over a week ago

What is the Letter Referral Program?

This program provides an easy way to share Sandboxx with your friends and family so they can use letters to support your recruit or service member. Additionally, for every new customer you refer to Sandboxx that sends a letter, you earn more free letters.

Refer 1 new Sandboxx user, and get 1 free letter.

Refer 2 new Sandboxx users, and get 3 free letters.

Refer 3 new Sandboxx users, and get 5 free letters.

Who can I refer for free letters?

You can refer anyone who meets the following requirements:

First-time Sandboxx user who does not currently have a Sandboxx account.

*They must click on the Referral Link and sign up through this link to get their free letters

*They can not use the same phone number or email as another Sandboxx user

How do I refer someone?

There are 2 ways to refer family or friends, be sure you’re logged into Sandboxx to get started.

  1. Tap Home and scroll down to the bottom of the screen to tap Refer a Friend.

  2. Tap Invite at the bottom of your screen.

Once you've navigated to any of these locations, choose how you would like to share your unique referral link. Click SMS or email, then add the contact information of the person you’d like to refer.

How many people can I refer?

There is no limit to the number of people you can refer, our mission is to make it easy to send more support to your recruit. Remember, the more new Sandboxx users you refer, the more free letters you get! The first 3 referrals will earn you 9 letters in total. After your third referral, each additional referral will earn you 1 letter each.

Can I view the status of my referral?

Yes! You can see an overview of the letters that you’ve earned, simply tap the “Invite” tab at the bottom of your screen.

Where can I find my free letter?

Once you've referred someone eligible for a free letter, and they've successfully purchased their first letter credit, a letter will automatically be added to each of your balances.

When will my free letter be added to my profile?

  • When your referral signs up, meets the above criteria, and purchases a letter credit.

  • The referral must i) sign up and ii) purchase a letter credit for you to be awarded.

I referred someone, why have I not received my free letter credit?

In order to receive a Letter credit, your referral must meet the following criteria:

  • The referral must be a new user who has never downloaded Sandboxx before. That means they must have never had a Sandboxx account.

  • They must create the account after they click on the link. For example, if the referral sees your link and clicks on it, but does not install Sandboxx at the moment, only to install it hours or days later, you will not earn the credit.

  • If they already have an account, it won't work.

  • If they have clicked on a Sandboxx Advertisement, it will not work.

  • The same link will not work on the same phone twice. You can only use one link on one phone.

  • If the app is already installed on the user's phone, it will not work.

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