Sandboxx currently has a no-refund policy. However, in the case of accidental purchases, one-time courtesy exceptions may be made.

Did you get charged twice accidentally?
Contact us to start the refund process! It's far easier and quicker to contact our Customer Happiness team directly, than to file a dispute through the payment provider (Paypal or stripe).

How long will a refund take?
It depends on our current workload as this is a manual process. However, we do review these requests every day and process them in the order they are received.

What documentation do I need?
Please, if possible, provide the receipt or documentation displaying multiple charges. Anything you have that can display the issue you're inquiring about will help speed the process.

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