At Sandboxx, we do everything that we can to keep recruits and active duty service members connected to their friends and family members back home during some of the most challenging times of their lives. While we always try to do this at the lowest price possible, external factors like printing, shipping and operational costs have risen over the past few months. As a result, we are making some changes to our Letter 💌 pricing.

Effective Saturday, April 28th at 12:01am EDT, the price of all Letters 💌 will increase by approximately $1/Letter. Moving forward, you'll still be able to save on Letters 💌 by purchasing bundles. You can find our new pricing information below:

Any Letter 💌 credits that you have purchased prior to that time at the current price will still be valid. 

What if I see an older price in the Sandboxx app?
You will need to upgrade the app to see the updated price. Although you may see the older, $3 price for a single Letter, you will be charged $4. It is a good idea to always keep the Sandboxx app, and other apps for that matter, up to date!

While our prices have changed, you'll still have the industry's leading military communications platform that you know and have grown to love available at your fingertips. With every Letter 💌 that you send, you'll still get:

  • Overnight shipping to most basic training bases: We use FedEx to overnight ship Letters 💌 to Parris Island, San Diego, Great Lakes, Cape May, Lackland, Fort Jackson, Fort Benning and Fort Sill. (Letters to Fort Leonard Wood are shipped via USPS.) A typical postcard or envelope can take anywhere from 3-5 days to get to a base using USPS. We reduce this time by 50% or more, so your loved one will hear from you faster than ever.
  • Pre-sorted Letters 💌 for faster delivery: We pre-sort all Letters that we send to these bases so they get into your trainee's hands faster. By contrast, most mail sent through USPS will spend anywhere from 1-5 days in the mailroom waiting to be sorted and distributed.
  • The speed and convenience of the Sandboxx app: With Sandboxx, you can send a Letter 💌 – complete with a custom message, personal photo, and pre-addressed return envelope – directly from our app from the palm of your hand, wherever you are. We’ll then print it and deliver it to the address that your recruit gave us when they arrived on base.
  • ...and most importantly, knowing that you did the most you could to support your recruit by sending Letters 💌 during some of the hardest weeks of their life.

This is not a decision that we have made lightly, as the best interests of our users, civilians and service members alike, remain at the heart of Sandboxx. If you have any further questions or concerns, please don't hesitate to reach out to us at any time at support@sandboxx.us. We'd love to hear from you.

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