If you need to edit the address on your letter after pressing the send button, please message the Sandboxx Customer Happiness Team as soon as possible. You can chat with our team on the app, or email us at happiness@sandboxx.us.
If you need a correction, please include the 16-digit Letter ID from your confirmation email and clearly describe what needs to be fixed. Providing this information helps us address the issue quickly.
Important Notes:
Sandboxx teammates cannot edit or view letter content or photos.
To update the recipient’s name format (e.g., adding middle initials), provide the correct details when submitting a correction request.
Ensure accurate address information is shared promptly to avoid delivery issues.
If a correction is requested before printing, we can make the changes.
Once a letter has been printed, it cannot be edited; you may need to send a corrected version.
Time-Sensitive Edits
Sandboxx prints and ships letters throughout the day. If you contact the Customer Happiness Team after 4:30 PM EST, any updates—such as a corrected address—will be applied and shipped the following business day.
Important Notes:
Letters sent with incorrect details can often be redirected by providing the updated information for resending.
If errors are discovered after printing or shipping, you can request the letter be resent with the corrected details during the next available print-and-ship cycle.
Minor errors, such as a missing middle initial, typically do not affect delivery, as mail is primarily sorted by last name.
If you have any questions or concerns, our team is here to help!