Sandboxx

Sending Letters-Army

Sending Letters-Marine Corps

Sending Letters-Navy

Sending Letters-Air Force and Space Force

Sending Letters-Coast Guard

How to Get the Address of Someone in Basic Training

Why Haven't I Heard From My Recruit

Janelle

I’m writing to a recruit at basic training, or a service member stationed far away.

Using Sandboxx To Send Letters

Processing and shipping to Boot Camp/Basic Training addresses

How Long Does It Take To Process and Ship My Sandboxx Letter?

Did you get an email or notification about your letter being on hold? Don't worry, you're a short step away from fixing it.

Why is my letter "On Hold" and how do I fix it?

Where does Sandboxx ship overnight?

Learn more about how Sandboxx letters are printed and shipped.

When will my Sandboxx letter arrive?

Shipping and Processing

Why is the street number or PO box number different?

How do I fix the address on my letter after it's been submitted?

Issues with my Sandboxx Letter

Frequently asked questions about the Daily Drive

Daily Drive:  Motivation and Bible Verses

Frequently asked questions about the Dispatch

The Dispatch: Weekly Newsletters

Frequently asked questions about Reply Postage

Reply Postage

An overview of Exchange gift cards and why recruits love them

Military Exchange Gift Cards

💌 Quick Reply Questions: What You Need to Know

Letter Add Ons

How to use our latest feature, Support Squad

Support Squad FAQs

Learn how to donate unused letters to other Sandboxx users

Can I donate unused letters?

Support Squad

Here's what's included in every Sandboxx Letter

What does a Sandboxx Letter look like?

If you're unsure what to write, here are some ideas to help you get started.

What should I write in a Sandboxx Letter?

Want to compose your message with a keyboard or send a letter through the website?

Can I send letters on my computer?

How can I add more than one photo to my letter?

How does your recruit reply back to you after you've sent a letter?

When will I hear from my recruit?

Learn how Sandboxx protects your information

Sandboxx Security

Find out how to write to your recruit even if you aren't connected in the app

How to Write to Your Recruit

Can I send a letter from a non-US country?

Can I fix my letter/photo once I've hit 'send'?

How do Sandboxx Letters work?

Find answers and get help from Intercom Support and Community Experts

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