What to Do If You Spot a Mistake After Hitting “Send”
We’ve all been there — you hit “Send” and suddenly realize there’s a typo, you forgot to add something important, or the photo you meant to include isn’t showing up. So, what can you do next?
Step 1: Check Your Letter Status
Go to Home Tab > Letter History > View All to see if your letter is still processing.
If your letter is still processing:
Reach out to our Customer Happiness Team and request that the letter be archived. Once archived, we’ll add a letter credit back to your account so you can make edits and resend it.
Please note: Our team typically doesn’t work during weekends, so if you message us on a Saturday or Sunday, we’ll respond as soon as possible once we’re back online.If your letter shows as “Printed”:
Unfortunately, that means it’s already in production and can’t be stopped or edited. In this case, your letter will be sent as-is.
Helpful Tips
💡 Save a Backup: Before sending, consider copying your letter into the Notes app on your phone or an email draft. It’s an easy way to save your message outside of Sandboxx — just in case you need to resend it.
📸 Double-Check Your Photo: After sending, you can confirm that your photo was attached by going to Home Tab > History > Show All and viewing the letter details.