What to Do If You Spot a Mistake After Hitting “Send”
Once a letter is submitted in Sandboxx, it cannot be edited. This is due to the processing workflow that begins immediately after submission.
We’ve all been there — you hit “Send” and suddenly realize there’s a typo, you forgot to add something important, or the photo you meant to include isn’t showing up. So, what can you do next?
Step 1: Check Your Letter Status
Go to Home Tab > Letter History > View All to see if your letter is still processing.
This will show you the current status of your letter, whether it is still processing, printed, or archived.
If your letter is still processing:
Reach out to our Customer Happiness Team and request that the letter be archived. Once archived, we’ll add a letter credit back to your account so you can make edits and resend it.
Please note: Our team typically doesn’t work during weekends, so if you message us on a Saturday or Sunday, we’ll respond as soon as possible once we’re back online.If your letter shows as “Printed”:
Unfortunately, that means it’s already in production and can’t be stopped or edited. In this case, your letter will be sent as-is.
If the letter is archived, a credit will be added back to your account, allowing you to rewrite and resubmit the letter with the correct content.
Helpful Tips
💡 Save a Backup: Before sending, consider copying your letter into the Notes app on your phone or an email draft. It’s an easy way to save your message outside of Sandboxx — just in case you need to resend it.
📸 Double-Check Your Photo: After sending, you can confirm that your photo was attached by going to Home Tab > History > Show All and viewing the letter details.