Staying connected to your recruit in training should be effortless. Sandboxx makes supporting your recruit easier than ever before and gives you the ability to track your letter all the way to base.
Below we will cover all you need to know about Sandboxx Tracking and how long it takes for your Sandboxx letter to arrive.
I just submitted my letter, what happens next?
Our Sandboxx fulfillment team goes to print at 4:30 PM EST every weekday, Monday through Friday. Your letters are printed, boxed, and shipped from our home office in Arlington, Virginia. From there, they will be sent via FedEx (to boot camp locations).
It’s important that you submit your letter before 4:30 PM EST in order to process, print, pack, and ship your letter the same day.
Sandboxx Letter Delivery Statuses
Once you hit “send” you’ll be able to track the status of your Letter all the way to delivery. Here are the statuses that your letter will go through.
Processing
Your letter has been queued for printing, this is what begins right when you submit your letter until our next print. Be sure to submit it before 4:30 PM EST – that’s when we go to final print!
Printed
Your letter is about to be sent. Your letter is printed on high-quality, premium Mohawk™ paper, packaged into an iconic air-mail designed envelope, and will ship soon.
Sent
Your letter is on its way to your recipient. We ship your letter overnight to every training base in the U.S.
You can track the shipment of your letter by tapping on “Track” from your letters dashboard until it is delivered on base.
How do I check the status or details of a sent letter in Sandboxx?Sandboxx provides an easy way to track the status and view details of sent letters directly within the app. Here’s a guide on how to access this feature:Accessing Your Sent Letter's Status
Open the Sandboxx app on your mobile device.
Navigate to the HOME tab by tapping at the bottom of the app.
Scroll down slightly; under the letter history section, you’ll find updates on the status of any letters you’ve sent. This includes whether the letter has been delivered, shipped, or if any additional steps are required.
Notes on Status Updates
The letter history section provides real-time updates, ensuring you’re always informed about your sent letters.
Make sure your app is updated to the latest version to access all features smoothly.
By following these steps, you can efficiently monitor your sent letters and stay informed about their delivery status. For further assistance, feel free to reach out to Sandboxx support within the app or visit the support center.
Other Letter Statuses
Common Letter Delivery Issues and Solutions
Sandboxx users may occasionally encounter issues related to letter deliveries. Below are listed some common problems and solutions to help resolve them efficiently.
1. Letters Shown in USPS Informed Delivery But Not Physically Arriving
If you notice images of letters in your USPS Informed Delivery but the letters are not arriving in your mailbox:
Contact your local post office immediately.
Inform them of the issue and specify that the images appear in your Informed Delivery but the mail has not been delivered.
2. Letters Marked as Delivered but Not Received by the Recipient
When a letter is marked as delivered but the intended recipient has not received it:
Verify that the recipient’s address is correct.
If the address is accurate, you can resend the letter free of charge.
*On Hold
There is an “On hold” status that only occurs if the letter address has been flagged by our sorting algorithm as questionable for delivery.
Your letter has an issue preventing it from being sent. Our fulfillment team will work to correct the invalid address and get it back into the printing queue. Letters remain in this status until the address is deliverable.
Delivery Exception
This simply means that the mailroom recipient was either:
Not available and therefore could not receive the mail.
The delivery could not be delivered for another reason, such as no access to the base.
Don’t be alarmed! Our shipping vendor will re-attempt the delivery at the next possible opening. Delivery delays might occur due to two reasons: training schedule conflicts, where the recipient is unavailable during Mail Call and the letter is redistributed later, or unexpected external delays, such as severe weather or FedEx logistical issues.
How long does it take for my Sandboxx Letters to arrive?
Sandboxx letters sent Monday through Thursday before 4:30pm EST will be delivered the next day.
Letters sent Friday before 4:30 pm EST will be delivered on Monday.
All letters sent Friday after 4:30 pm EST (including letters written on Saturday/Sunday) will be delivered on Tuesday.
Where does Sandboxx ship overnight?
Sandboxx ships overnight to the following bases:
Army Bases:
Fort Moore
Fort Jackson
Fort Leonard Wood
Fort Sill
Marine Corps Bases:
MCRD Parris Island
MCRD San Diego
Quantico
Navy Bases:
Recruit Training Command Great Lakes
Air Force Bases:
JBSA Lackland
Coast Guard Bases:
Coast Guard Training Center Cape May
Bases not listed above are sent via regular mail.
When will my recipient read or receive my letter?
Mail call varies by military branch and base.
However, generally, the day you see your mail delivered is when they will receive that mail. Specifically that evening (barring any training days) at chow-time, which is around 5 PM local. This can vary, so anytime between chow-time and lights out is when they will receive mail.
Additional Tips
Keep track of your letters using USPS Informed Delivery to stay informed about expected mail.
Ensure that mail addresses are correct and up-to-date to avoid misdeliveries or delays.Additional Questions
You can contact our Customer Happiness team at happiness@sandboxx.us