How to Manage the Recipient Name on Sandboxx Letters
Introduction
When using Sandboxx to send letters, you may need to update recipient details after submission. This article provides guidance on managing corrections, formatting, and ensuring successful delivery even with minor inaccuracies.
Adding or Changing Ranks on Letters
Adding a Title: Including the title, such as "AB", "PVT", or "SR", before a recipient's name is optional. Not including a title does not affect delivery as long as critical address details (e.g., Training Squadron, Battalion, Company) are correct. If included, the correct format is: Title Last Name, First Name (ex, SR Smith, David).
Title Not Listed in Dropdown: If the desired title is unavailable in the dropdown menu, you can either add it manually next to the recipient's name or omit it entirely. Focus on ensuring the unit/address details (e.g., Platoon or Training Unit) are accurate.
After Printing: Once a letter has been printed, it is not possible to add or edit the recipient information. However, delivery will not be affected as long as other critical address details are accurate.
Correcting Recipient Names
Misspelled Names: If you encounter the “recipient name missing” error due to incomplete or incorrect details, update the recipient contact by editing the first and last name fields. After saving, you can resubmit the letter for processing.
After Submission: If a letter has already been sent or printed, corrections to names or ranks cannot be made. Please reach out to the Customer Happiness team for correction and to have the letter resent.
Key Factors Influencing Delivery
Including or omitting a title (e.g., 'AB') does not impact delivery if other essential address details, such as Training Squadron (TRS) and Flight (FLT) information, are accurate.
Ensure complete and correct mailing addresses, including unit details like Battalion, Company, and Platoon .
Conclusion
Sandboxx allows flexibility with recipient details, and minor inaccuracies in ranks or names usually do not affect delivery. However, always prioritize accurate core mailing addresses for successful delivery. If changes are necessary, make them before the printing stage.