Understanding Sandboxx Letter Credits
This article covers everything you need to know about managing letter credits, including usage, expiration, restoration, and how to handle potential issues.
Overview of Sandboxx Letter Credits
Letter credits in the Sandboxx app allow users to send letters that are printed and mailed to recruits from Sandboxx’s home office. Each letter requires one letter credit. If you run out, additional credits can be purchased directly in the app or on the website.
Additionally, Sandboxx offers different bundles for purchasing letter credits. For example, the 12-letter Sandboxx Plus Bundle includes additional perks, while the 20-letter bundle provides more credits but fewer perks. Personal account credits and Support Squad donations are tracked separately, so users should add up credits from both accounts to determine their total balance.
Expiration and Restoration Policies
Letter Credit Validity and Expiration
Sandboxx letter credits expire 6 months after their purchase date. It is advised to utilize them within this timeframe to avoid loss.
To verify the validity of your credits, check the purchase date in your account settings.
Common Sending Errors and Solutions
Issue: Being asked to buy more letters despite having credits
Cause: This often happens when users tap on their letter balance instead of selecting "Write Letter."
Solution: Always tap on "Write Letter" from the home page to use your existing credits.
Issue: App says no letters to send despite having credits
Cause: This occurs when composing a letter from a squad with no credits, even if your personal account has credits.
Solution: Ensure you are sending from the correct account (personal vs. squad).
Issue: Charged despite having available credits
Cause: A gift card or add-on (e.g., multi-photo) may have been added to your letter.
Solution: Check the review screen for any add-ons and remove them if not needed.
If letter credits are deducted incorrectly, such as for duplicate letters, contact Sandboxx support to resolve the issue. Sandboxx may add a letter credit back to your account to compensate for the error. Please reach out to the Customer Happiness Team for assistance.
Letters Returned or Misrouted
If letters are returned or misrouted, users can choose to either request replacement letter credits or have the letters resent at no additional charge. This policy ensures a smooth experience, even in cases of logistical errors.
*Please note: Daily Drive items that are sent back are not subject to letter credit compensation. The team will resend those items.
FAQs About Bundles and Expiration
Do letter credits expire? Yes, Sandboxx letter credits expire 6 months after purchase.
Troubleshooting Steps for Submission Errors
Verify that you are using the correct account (personal vs. squad).
Check for any add-ons or additional charges on the review screen.
Ensure your credits have not expired by reviewing the purchase date.
Always select "Write Letter" from the home page to use your standard credits.