At Sandboxx, we understand that you may have unused letters and want to make the most out of your purchase by donating those letters to other Sandboxx users. Donating your unused letters is possible through our Support Squad feature.
Additionally, it is important to note that letters are valid for up to 6 months from the purchase date, after which they expire.
To donate your letters, you must have a designated recipient. The other Sandboxx user can extend an invitation for you to join their Support Squad, where you will have the opportunity to donate your unused letters.
To simplify, first locate the Support Squad icon at the bottom of the Sandboxx app, then join the recipient’s Squad upon invitation, and finally, donate the unused letters to the recruit associated with that Squad.
Click here for Support Squad FAQs.
Only personal letters are eligible for donation, and donations must be made by joining the intended recipient’s Support Squad. Corporate or shared letters cannot be transferred between Squads.
Letters expire 6 months after purchase. As a courtesy, expired letters may sometimes be restored to your account upon request, allowing you to donate them or use them personally.
If unused letters remain after the validity period, consider seeking restoration options or using them for other military purposes, such as overseas APO/FPO addresses. Remember, unused letters cannot be refunded but can still be valuable throughout your military member’s career.Please do not hesitate to reach out to our Customer Happiness team at happiness@sandboxx.us or by using the chat function in the app or website.