How Can I Track and Confirm the Delivery Status of My Sandboxx Letters?
If you're using Sandboxx to send letters and want to track or confirm their delivery status, the following steps and information can guide you:
Tracking Letters in the Sandboxx App
To confirm whether your letter (or letter with a gift card) has been sent:
Check the letter history section on the Sandboxx app. This provides information regarding the status of your letters, including confirmation of mailing. The letter and gift card, if included, are sent together in the same envelope.
Understanding Delivery Timelines
Mailed Date: After your letter is mailed, it is typically scheduled for delivery the following day.
Base Mailroom Arrival: The delivery status in your account will be updated when the letter arrives at the base mailroom.
Distribution to Trainees: Once the mail reaches the base, its sorting and distribution to trainees are managed by the instructors and may vary depending on their schedules and training activities. This variability could delay final delivery.
Resolving Out-of-Sequence Deliveries
Occasionally, you may notice that letters are delivered out of sequence (e.g., a second letter is delivered while the first one is pending). In these cases, the delivery of the earlier letter is still being processed and may take additional time. For example, a letter delivered to the base mailroom later can arrive after another. You can always track each letter individually to confirm its status.
Confirming the Address or Where the Letter Was Sent
If you need to verify where a specific letter was sent, Sandboxx support can provide the mailing details. For instance, they can check and confirm the recipient address for your letter to ensure accuracy. This is especially helpful if you're unsure about the destination of your mail.
Seeking Help for Delivery Confirmation
If you're unable to confirm the delivery status through the app, you can request additional assistance from Sandboxx. For example, you might inquire about a letter sent and delivered on specific dates, which the Sandboxx team can help verify, including whether it reached the base mailroom.