When using Sandboxx to send letters, you may encounter the status 'On Hold' for a letter in your account. This guide provides a detailed explanation of this status, its implications, and the options for managing letters on hold.

When a letter is marked as "On Hold," it indicates that Sandboxx has paused its processing. This is typically done until further confirmation or instructions are received from the user.

There is no time limit for how long a letter can remain on hold. Once placed on hold, it will stay in that status indefinitely or until actions are taken to update or send the letter.

Letters that are on hold can be archived. When you choose to archive a letter, the credit used for that letter can be returned to your account so that it can be used for other letters.

If your letter is on hold due to an address issue, you can correct the address without incurring additional charges. Please reach out to the Customer Happiness team with the complete address, and they can get your letter updated and ready to be sent.

By understanding the 'On Hold' status and the available options, you can efficiently manage your communications within the Sandboxx app. Whether you choose to correct the letter, archive it for future credit, or confirm next steps, Sandboxx provides the tools for seamless adjustments to your letter activity.