What Should I Do If My Recruit Doesn’t Get Their Letters or Gift Cards Due to Address Issues?
If your recruit hasn’t received their letters or gift cards due to an issue with their address, such as moving to a new location or an incorrect address on record, don't worry. Sandboxx has outlined a straightforward process to resolve such issues efficiently.
Gift cards are printed on a piece of paper and enclosed inside the same envelope as the letter it is sent with, so recipients should carefully review all contents. Additionally, letters sent via USPS may not include tracking information, but will still be marked as “sent” in Sandboxx.
Common Scenarios Leading to Delivery Issues
Recruit Relocation: Your recruit has moved to a new address before receiving the letter or gift card.
Wrong Address Used: The letter and gift card were sent to the wrong or outdated address, making delivery impossible.
Gift Card Overlooked: The recruit receives the letter but misses the gift card because it was overlooked within the envelope.
Steps to Resolve Delivery Issues
If your recruit did not receive their Sandboxx letters or gift cards, follow these steps:
Confirm the Correct Address: Verify the recruit's new or updated address to avoid any further issues.
Provide the Updated Address: Share the correct address with Sandboxx so the item can be resent. This can be done by contacting the support team.
Request Resending: Once Sandboxx receives the updated address, the letters and gift cards will be reprinted and shipped to the new location at no additional cost.
What to Expect After Updating the Address
Reprocessing: Once the correct address is provided, Sandboxx will reprocess the letters and gift cards for printing and shipping.
Quick Turnaround: Items are typically re-sent promptly, often the day after the updated address is provided.
No Additional Cost: All reprinting and resending efforts are free of charge.
By promptly providing the correct address, you help ensure your recruit receives their letters and gift cards without further delay. For additional assistance, please contact Sandboxx Support. Recruits can redeem Sandboxx gift cards by taking the paper with the printed gift card or physical card (for Cape May) to the exchange or by adding the card details, including the provided PIN, to their Sandboxx account and using the gift card digitally. To help ensure successful delivery, always verify the recruit’s address and consider postponing gift card delivery if the address is uncertain.