What Should I Do If My Recruit Doesn’t Get Their Letters or Gift Cards Due to Address Issues?
If your recruit hasn’t received their letters or gift cards due to an issue with their address, such as moving to a new location or an incorrect address on record, don't worry. Sandboxx has outlined a straightforward process to resolve such issues efficiently.
Common Scenarios Leading to Delivery Issues
Recruit Relocation: Your recruit has moved to a new address before receiving the letter or gift card.
Wrong Address Used: The letter and gift card were sent to the wrong or outdated address, making delivery impossible.
Non-Receipt: Despite the correct address being provided, your recruit has not received the items.
Steps to Resolve Delivery Issues
If your recruit did not receive their Sandboxx letters or gift cards, follow these steps:
Confirm the Correct Address: Verify the recruit's new or updated address to avoid any further issues.
Provide the Updated Address: Share the correct address with Sandboxx so the item can be resent. This can be done via the app or by contacting support.
Request Resending: Once Sandboxx receives the updated address, the letters and gift cards will be reprinted and shipped to the new location at no additional cost.
What to Expect After Updating the Address
Reprocessing: Once the correct address is provided, Sandboxx will reprocess the letters and gift cards for printing and shipping.
Quick Turnaround: Items are typically re-sent promptly, often the day after the updated address is provided.
No Additional Cost: All reprinting and resending efforts are free of charge.
Ensuring accurate and timely delivery is a key priority for Sandboxx. By promptly providing the correct address, you can help us guarantee that your recruit receives their letters and gift cards without further delay.For additional queries or assistance, feel free to reach out to Sandboxx support.