How Can I Find, Update, or Manage My Recruit’s Mailing Address Through Sandboxx?

We understand that when a loved one begins military training or is reassigned to a new base, getting their mailing address is a priority for staying in touch. This guide will explain how you can find, update, and manage your recruit’s address, and how Sandboxx can assist.

Overview: The Mailing Address Process

Recruits typically inform their families of their mailing address within the first two weeks of reporting to a new base. This information can then be used to send letters via Sandboxx or update your records within the app. If you are unsure of your recruit's address or need an update, several steps and processes can help resolve these concerns.

Initial Address Acquisition During Training

Receiving the Address via Family Access Cards: If your recruit is training at a base that facilitates a Sandboxx briefing during the first week, they will have the opportunity to add your phone number or email address to connect with them in the app. If your phone number is listed on their family access card, you will receive a text from Sandboxx when your recruit’s new address is added to your address book.
Mailing of Address Details: If your phone is not listed, the recruit’s address details are usually mailed to their family within two weeks of training starting. You may need to wait until this paperwork arrives.
Training Limitations: In some cases, such as RTC Great Lakes, Sandboxx does not receive recruit addresses. Instead, you will need to wait for your recruit to send their address directly.

Managing Missing or Incomplete Addresses

Incomplete Address Details: If you do not have your recruit's full mailing address, such as a division or ship number for Navy recruits or other missing information, you must wait until the recruit can provide these details. Once received, you can update the address in Sandboxx to send mail successfully.
General Wait Time: If the training base does not provide addresses directly, it may take up to two weeks for your recruit to share this information by letter or phone. Meanwhile, you should hold off sending your letters until you have the information.

Updating Addresses After Reassignments

New Addresses After Relocations: In cases where recruits move to a new base during the training or service period, they will generally send their updated mailing address to you within the first few weeks of arrival at the new base. It is crucial to update this information immediately in the Sandboxx app.
Canvas Recruiter's Office or Contacts: If you are unable to get the updated address from your recruit, contacting their recruiter’s office might help in obtaining the necessary information.
Limitations of Sandboxx Updates: Sandboxx can assist with record updates only if your recruit fills out a new Sandboxx information card after relocation. Otherwise, new addresses must come directly from the recruit.

Forwarding Letters if Addresses Change

If your recruit moves to a new base while a letter is already in transit:

Reach out to your recruit to obtain their updated address once they are settled.
Update the address via Sandboxx to ensure future communications are sent correctly.
Letters already sent can often be resent or reprocessed to the new address once it is updated in the system.

Summary

Acquiring and maintaining your recruit's mailing address may require patience and coordination. Recruits usually provide this information as soon as they have it, and Sandboxx helps you stay updated by syncing records once details are shared. In cases where information isn’t immediately available, reach out to your recruit directly or consider contacting their recruiter’s office for assistance. For more information or resources to manage your recruit's training journey with Sandboxx, visit our Help Center.

How can I find, update, or manage my recruit’s mailing address through Sandboxx?